Terms of Service

These Terms form a legally binding agreement between you and Impact Hub Nairobi (“IHN”, “we”, “us”, or “our”). Additional terms may apply to specific products — for example workspace house rules, event tickets, membership plans, or programme participation agreements. If those terms conflict with these Terms for that product only, the product-specific terms prevail for that product.

We may refuse, suspend, or limit access where reasonably necessary to protect the community, comply with law, or operate the Platform safely.

The Platform is operated by Impact Hub Nairobi, a community, programmes, and workspace operator based in Nairobi, Kenya, and part of the global Impact Hub network. Impact Hub Nairobi is independently operated and is not the operator of other Impact Hub locations unless we say so in writing.

Registered / mailing address: Impact Hub Nairobi, Muthangari Rd, Nairobi, Kenya.
Public contact: nairobi@impacthub.net · +254 708 298 856

You may use the Platform only if all of the following are true:

• you are at least 18 years old;
• you have legal capacity to enter a binding contract;
• you are not prohibited from using the Platform under Kenyan law or the laws of your country of residence;
• if you register as an organisational member or partner, you are duly authorised to act for that organisation.

The Platform is not directed at children. We do not knowingly create member accounts for anyone under 18.

The Platform helps members and partners of Impact Hub Nairobi to, among other things:

• create a member profile and appear in the community directory;
• connect with other members, follow projects, and share ventures;
• register for events, programmes, and community activities;
• book coworking desks, meeting rooms, and related workspace resources;
• check in, host visitors, and manage related workspace activity;
• apply for or manage membership plans (including paid tiers);
• receive news, notifications, and operational communications;
• pay invoices and membership or booking fees through approved providers.

Features may change, be limited by membership tier, or depend on availability at our physical locations. We do not guarantee that any particular feature will remain available or that workspace, events, or programmes will have capacity.

The Platform is a community and operations tool. It is not a bank, payment institution, investment adviser, law firm, or employment agency. Listings, member profiles, projects, and conversations are not offers, endorsements, or due-diligence by IHN unless we expressly say so.

You must provide accurate information when you register and keep your profile reasonably up to date. You are responsible for activity under your account, including bookings, messages, and payments initiated while signed in.

• Keep your password confidential and use a strong, unique password.
• Do not share your login or allow others to impersonate you.
• Notify us promptly at nairobi@impacthub.net if you suspect unauthorised access.
• One person per member account unless we agree otherwise in writing.

We may require email verification before certain features are available. We may disable accounts that appear abandoned, compromised, or created through automated or abusive means.

You may delete your account from Profile settings where that option is available, or by contacting us. Deletion is described further in the Privacy Policy. Some records (for example invoices, attendance, or legally required logs) may be retained as permitted by law.

Free community access, paid plans (such as Star Connect), and organisational / partnership memberships may have different benefits, fees, and approval steps. Plan descriptions on the Platform are invitations to treat and may be updated.

Paid membership is not activated until we (or our payment provider) confirm successful payment and any required approval. We may decline or reverse a plan where payment fails, information is misleading, or the applicant does not meet plan criteria.

Organisational membership does not automatically grant every employee an individual Platform account. Named users must register or be invited. The organisation is responsible for its authorised users' compliance with these Terms.

Membership of the Platform is separate from any licence to use another Impact Hub worldwide, unless a written network arrangement says otherwise.

Profile fields you submit (such as name, photo, organisation, role, sector, skills, interests, bio, and LinkedIn URL) may be visible to other authenticated members in the directory and on your public member profile, except fields we designate as staff-only (for example your mobile number).

You must not harvest, scrape, or use other members' contact details for unsolicited marketing, recruiting spam, or any purpose unrelated to genuine community collaboration. Connection and follow tools are for professional community use, not bulk outreach.

Project, venture, and investment-interest information is provided by members. IHN does not warrant its accuracy, completeness, or fitness for any investment or commercial decision. You deal with other members at your own risk.

Event registration, programme applications, and related forms may be subject to capacity, eligibility, tickets, or additional rules published for that activity. We may change speakers, venue, format, or timing, or cancel an activity, and will take reasonable steps to notify registered participants.

Unless a specific event policy says otherwise, Platform registration does not guarantee entry if you arrive late, violate house rules, or if the event is full. Photographs or recordings may be taken at public community events; if you do not wish to appear, tell event staff on arrival.

Confidential information shared in closed programmes, working groups, or member sessions must not be disclosed outside that context without permission.

Desk, room, and space bookings are subject to availability, membership entitlements, opening hours, and Impact Hub Nairobi house rules. A booking is confirmed only when the Platform shows confirmation and any required payment has succeeded.

• Cancellation and no-show rules are shown at booking or in the applicable membership policy. Repeated no-shows or misuse may restrict booking privileges.
• You must use rooms only for the booked purpose and leave spaces in a reasonable condition.
• Check-in, desk assignment, and access-control features exist for operations and safety. Circumventing them is prohibited.
• If you host a visitor, you are responsible for that visitor while on the premises and for providing accurate visitor details.

Physical access to the hub is a licence, not a tenancy, unless a separate written occupancy agreement says otherwise.

Fees for membership, bookings, events, or other products are displayed before you pay. Unless stated otherwise, amounts are in Kenyan Shillings (KES) and may include applicable taxes.

Card and M-Pesa payments are processed by approved third-party providers (currently including Paystack). We do not store full payment-card numbers on the Platform. Your use of a payment provider is also subject to that provider's terms.

You authorise us and the provider to charge the selected method for the amounts you confirm. Failed, reversed, or fraudulent payments may result in cancelled bookings or suspended membership.

Refunds, if any, follow the policy shown at purchase, the applicable membership or booking rules, and Kenyan consumer law that cannot be excluded. Chargebacks made in bad faith may be treated as a breach of these Terms.

Invoices, receipts, and payment-method last-four digits may be stored for accounting, tax, and dispute handling.

You retain ownership of content you submit (profiles, photos, bios, projects, comments, applications, and similar) (“User Content”). You grant IHN a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, and communicate User Content as needed to operate the Platform, moderate the community, and (where you have made it visible) show it to other members.

You represent that you have all rights needed to submit User Content, that it is accurate to the best of your knowledge, and that it does not infringe others' rights or applicable law.

We may remove or restrict User Content that violates these Terms, house rules, or law, or that we reasonably consider harmful to the community. We are not obliged to pre-screen content.

The Platform, including software, design, databases, logos, and documentation, is owned by IHN or its licensors. Impact Hub names and marks are used under applicable brand arrangements with the Impact Hub network and remain the property of their respective owners.

You receive a limited, revocable, non-transferable licence to use the Platform for your own lawful membership purposes. You may not copy, scrape, reverse engineer (except where the law allows), or use our marks in a way that suggests endorsement without permission.

You agree not to:

• harass, threaten, discriminate against, or abuse any person, or post hateful, obscene, or sexually exploitative content;
• impersonate another person or misrepresent your affiliation;
• upload malware, attempt unauthorised access, probe, or disrupt the Platform or other members' devices;
• use bots, scrapers, or automated sign-ups except with our written consent;
• send spam, pyramid schemes, or unsolicited advertising through Platform tools;
• use the directory or messaging to process personal data of others for purposes they would not reasonably expect;
• violate export, sanctions, anti-bribery, or other applicable laws;
• use the hub or Platform for illegal activity, including fraud, money laundering, or infringement of intellectual property.

We may investigate reports, cooperate with law enforcement where required, and take action including warnings, feature limits, suspension, or termination.

We send service messages that are necessary to operate your account (for example verification, booking confirmations, payment receipts, security alerts, and membership notices). These are not marketing and you cannot opt out of them while you have an account, except by closing the account.

Newsletters and optional promotional messages are sent only where permitted by law. Community members are subscribed to the Impact Hub Nairobi newsletter when they join; you can unsubscribe at any time using the link in those emails. Unsubscribing from the newsletter does not stop service messages while your account remains open.

The Platform may link to or embed third-party services (for example payment checkout, maps, calendar links, or social networks). Those services are not under our control. Your use of them is governed by their terms and privacy notices. We are not responsible for third-party content, availability, or practices, except to the extent the law requires.

If you use an official Impact Hub Nairobi mobile app, these Terms apply in addition to the app store's terms. App stores (such as Apple or Google) are not parties to these Terms and have no obligation to provide maintenance or support for the app. In-app purchases, if offered, will be described in the app or store listing.

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant uninterrupted or error-free operation, that defects will be corrected immediately, or that the Platform is free of harmful components. Internet, hosting, and payment-provider outages may affect availability.

Nothing in these Terms excludes liability that Kenyan law does not allow to be excluded, including liability for fraud or for death or personal injury caused by negligence where such exclusion is prohibited.

You use the Platform, hub facilities booked through it, and any dealings with other members, partners, or third parties entirely at your own risk. IHN does not control member-to-member interactions and is not a party to them.

To the maximum extent permitted by the laws of Kenya, Impact Hub Nairobi and its officers, directors, employees, contractors, volunteers, and agents (“IHN Parties”) have no liability of any kind to you or any third party, whether in contract, tort (including negligence), misrepresentation, strict liability, statute, equity, or otherwise, and whether arising from the Platform, these Terms, membership, bookings, events, programmes, payments, content, downtime, data loss, or any other matter.

Without limiting the previous paragraph, the IHN Parties are not liable for:

• any loss or damage, whether direct, indirect, incidental, special, consequential, exemplary, or punitive;
• lost profits, revenue, savings, business, opportunity, goodwill, or data; business interruption; or cost of substitute services;
• personal injury, property damage, or other harm occurring on or off the premises, except where Kenyan law does not allow that exclusion;
• acts or omissions of other members, visitors, partners, payment providers (including Paystack and M-Pesa operators), hosting providers, or any third party;
• unavailability, errors, delays, security incidents, or unauthorised access, to the extent exclusion is permitted.

If, despite the above, a court or tribunal holds that an IHN Party has any liability that cannot be excluded, then to the maximum extent the law allows that remaining liability is limited to Kenya Shillings zero (KES 0), or if a zero cap is not permitted, to the lowest amount the applicable law requires. You agree that this allocation of risk is a fundamental basis of these Terms and that we would not provide the Platform on a free or paid basis without it.

Nothing in this section excludes or limits liability that Kenyan law does not permit to be excluded or limited, including (where such a prohibition applies) liability for fraud or for death or personal injury caused by negligence.

You will indemnify and hold harmless IHN from reasonable losses, damages, and costs (including reasonable legal fees) arising from: (a) your User Content; (b) your breach of these Terms; (c) your misuse of the Platform or hub premises; or (d) your violation of law or third-party rights, except to the extent caused by our wilful misconduct.

You may stop using the Platform at any time and may request account deletion as described above. We may suspend or terminate access immediately if you materially breach these Terms, if required by law, or if we discontinue the Platform.

On termination, your licence to use the Platform ends. Provisions that by their nature should survive (including intellectual property, disclaimers, liability limits, indemnity, and governing law) remain in effect.

We may update these Terms to reflect changes in the Platform, law, or our operations. The “Last updated” date will change. For material changes, we will take reasonable steps to notify you (for example by email or an in-product notice).

Continued use after the updated Terms take effect constitutes acceptance. If you do not agree, you must stop using the Platform and may delete your account.

• Entire agreement. These Terms, the Privacy Policy, and any product-specific terms you accept are the entire agreement for the Platform.
• Severability. If a provision is unenforceable, the rest remains in effect.
• No waiver. Failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a reorganisation, transfer of operations, or similar event.
• Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control.
• Language. These Terms are in English. If translated, the English version prevails to the extent permitted by law.

These Terms are governed by the laws of the Republic of Kenya, without regard to conflict of law rules. Subject to any non-waivable consumer rights in your country of residence, the courts of Nairobi, Kenya have exclusive jurisdiction over disputes arising from these Terms or the Platform.

Before filing a claim, you agree to contact us and attempt to resolve the dispute in good faith for at least thirty (30) days, unless urgent injunctive relief is needed.

Questions about these Terms: nairobi@impacthub.net
Impact Hub Nairobi, Muthangari Rd, Nairobi, Kenya
+254 708 298 856